At Punjab Cloth Store, we aim to provide the best shopping experience for our customers.

1.⁠ ⁠Refunds in the Form of Store Credit

All eligible refunds will be issued in the form of store credit only. 

2.⁠ ⁠Return Request Period

Customers must raise a return or exchange request within 2 days (48 hours) of receiving the product.

3.⁠ ⁠Mandatory Unboxing Video

A clear, continuous, and unedited unboxing video is mandatory for all return or exchange requests. The video should show the unopened package, shipping label, and the product being unpacked.

Requests submitted without the required unboxing video may be declined, except where otherwise required by applicable law.

4.⁠ ⁠Eligible Refunds

Store credit may be issued for approved returns involving eligible products, damaged or defective items, or incorrect products received, subject to verification.

5.⁠ ⁠Store Credit Usage

•⁠  ⁠Store credit can be used toward future purchases on our website.
•⁠  ⁠Store credit is non-transferable and cannot be exchanged for cash, except where required by law.
•⁠  ⁠Any applicable validity period or usage restrictions will be communicated when the store credit is issued.
•⁠  ⁠Store credit can be redeemed at checkout according to the instructions provided.

6.⁠ ⁠Processing Time

Once your return has been received, inspected, and approved, the applicable store credit will be issued within 5–7 business days. You will be notified by email or through your registered contact details.

7.⁠ ⁠Non-Eligible Returns

Products damaged due to misuse, returned without required accessories, or otherwise ineligible under our published Return and Exchange Policy may not qualify for store credit.

8.⁠ ⁠Contact Us

For assistance with refunds or store credit, please contact us at:

Email: pcsjsg@punjabclothstore.com
Phone: 8338998800, 8338998811

We reserve the right to update this policy from time to time. Nothing in this policy limits any rights customers may have under applicable consumer protection laws.