Return/Exchange Window: Return or exchange requests must be raised within 2 days (48 hours) of receiving the product.

•⁠  ⁠Unboxing Video Mandatory: A clear, continuous, unedited unboxing video is required for any return or exchange request. The video should show the unopened package, shipping label, and the process of opening the package and checking the product.

•⁠  ⁠Damaged, Defective, or Incorrect Products: Please contact us within 48 hours of delivery and share your unboxing video along with your order number and supporting photographs, if applicable.

•⁠  ⁠Product Condition: The product must be returned with its original packaging, tags, accessories, and invoice, where applicable.

•⁠  ⁠Approval Process: All requests will be reviewed by our support team. Eligible returns and exchanges will be processed after verification.

Important: Return or exchange requests submitted after 48 hours of delivery, or without the required unboxing video, may not be accepted, except where otherwise required by applicable law.